All concessions and merchandise stands are cashless.
All bags brought into VyStar Veterans Memorial Arena entry points will be subject to search and must be 12” x 6” x 12” or smaller. Medical device carriers in excesses of the maximum bag size are permitted but will be subject to search.
Signs larger than 8.5” x 11” or deemed as inappropriate or obstructive will be confiscated.
Arena policy permits small personal cameras and prohibits professional cameras with lenses longer than 6” or any audio/video recording devices.
All public restrooms are equipped with diaper changing stations for the convenience of our guests.
First Aid personnel can be found near Guest Service Centers on the main and upper concourses. If you are in need of medical attention, please contact the nearest Event Staff members to contact First Aid.
After each event, all items will be taken to the Main Security Office. To locate a lost item, please call (904) 630-3900. Items not claimed after 60 days will be donated to local charities or otherwise disposed of at VyStar Veterans Memorial Arena management’s sole discretion.
We are proud to offer a Mamava Pod for all breastfeeding mothers to use on the main concourse near section 111. Mamava Pods are powered by smart technology system that enables easy wayfinding, autonomous access and a delightful experience for moms. Simply download the Mamava mobile app to locate pod, gain access, and see when the pod is occupied.
Exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies.
VyStar Veterans Memorial Arena is a smoke-free facility/ Tobacco products, e-cigarettes, and vapes are not to be used inside the arena. Designated smoking patios are available outside section 118, outside the club, and on the suite level.
- Bags larger than 12"x6"x12" or backpacks
- Outside food or beverage (except medical-related food or beverage)
- Cans, bottles, coolers, or other similar containers
- Video cameras or audio recording devices or streaming (including through the use of cell phones & GoPro cams)
- Tablets, iPads, & GoPros
- Professional cameras with lenses larger than 6"/Standard digital cameras
- Laser pens or pointers
- Noise making devices
- Projectiles (beach balls, frisbees, etc.)
- Signs larger than 8.5"x11" (any signs management deems as inappropriate or obstructive will be confiscated); If signs larger than that were purchased by merchandise outside vendor - signs are approved inside the building.
- Stickers of any kind, sticks or poles (this includes selfie sticks)
- Skateboards, skates, or scooters
- Illegal substances
- Fireworks or any other incendiary device
- Stollers (permitted but must be checked in at the main lobby)
- Weapons of any kind or any item that can be construed as a weapon (knives, chains, clubs, or guns, etc.)
- Any other item deemed unacceptable by Management
Still Have Questions?
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